Zoom restores service after an hours-long outage

Zoom says its platform is back online after suffering an outage for much of Wednesday afternoon.

“Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding,” Zoom said in a post on X at around 2 p.m. PT.

The trouble began around 11:40 a.m., according to The Verge, citing data from Cisco’s ThousandEyes platform. Users on social media reported having trouble logging in and getting an “Unable to Connect” error message when entering meetings. Zoom’s site also went down — as did its inbox for media inquiries.

More than 59,000 users had reported issues on the outage-tracking site Downdetector by noon.

It’s not yet clear what the cause was. The Verge speculates that it might’ve been DNS-related, pointing to a Reddit thread. When reached for comment, a Zoom spokesperson referred TechCrunch to the above X post.